Veo3o1 AI Video Generator FAQ

Using Veo3o1

What is Veo3o1?

Veo3o1 is an independent website for creating short videos with Veo 3.1. It supports text prompts, first and last frames, and reference images. It is not affiliated with or endorsed by Google.

Is it free to use?

Browsing Veo3o1 is free. Uploading a reference image or submitting a generation requires a signed-in account with a paid order; generation also requires enough credits. Promotional credits do not remove the purchase requirement.

Which creation modes are available?

• Text to Video: describe the subject, action, setting, camera, and lighting.
• First & Last Frames: use one image to guide the opening or two to guide the opening and ending.
• Reference Images: use one to three images to guide a person, product, object, or visual style.

The generator shows the combinations available for your selected mode.

Duration, aspect ratio, and resolution

How long does generation take?

Processing time depends on the queue and provider status; there is no reliable fixed number of minutes. You can leave the generator after submitting and check the task in My Works.

How long can a video be?

Choose 4, 6, or 8 seconds where supported. Reference Images currently uses 8 seconds. Available controls vary by model and mode.

Which aspect ratios and resolutions can I choose?

The options include 16:9, 9:16, and Auto in supported non-reference modes. Choose 720p, 1080p, or 4K from the combinations enabled in the generator.

Credits, billing, and refunds

How many credits does a generation use?

Fast at 720p currently uses 30 credits. Other models, resolutions, extensions, and enhancements show their exact cost before submission. Check the amount beside the button.

Do credits expire?

One-time package credits do not expire under the current rules. Subscription credits expire at the end of their applicable period. Subscriptions renew automatically until canceled.

Can I request a refund?

A completely unused one-time package may be reviewed for a refund within seven days of purchase. Using any credits from that package makes it ineligible. Subscriptions are non-refundable; duplicate or incorrect charges are reviewed separately. See the Refund Policy.

Files, retention, and usage rights

Which images can I upload?

JPEG/JPG, PNG, and WebP are supported, up to 10 MB per file. Use a clear image with a recognizable subject and make sure you have the rights to upload and use it.

How long are results available?

New videos use temporary result links and remain visible in My Works for up to 14 days. Download every original, extension, and enhanced version you want to keep.

Can I use a video commercially?

This depends on your rights to the inputs, the generated result, applicable law, and the relevant service terms. AI output may not be exclusive, and Veo3o1 does not guarantee freedom from third-party rights. Review the Terms of Service and seek advice when the intended use warrants it.

Who handles payment information?

Stripe hosts checkout. Available payment methods vary by region, currency, and account configuration. Veo3o1 does not directly store complete card numbers or security codes.

Troubleshooting

What should I do if generation fails?

Check that the account has a paid order, enough credits and valid inputs. A rejected upload needs a format/size check; a pending task needs a status check before another paid submission. Explicit provider failure or the 24-hour timeout is handled by reconciliation to restore the reserved credits. If status or balance remains wrong, contact support with the task ID. A completed but disappointing result is a prompt-quality issue; use the troubleshooting checklist.

What if the video does not match my prompt?

Remove contradictory requirements and clarify the subject, action, setting, camera, and lighting. Change one thing per attempt so you can compare results. Use the prompt troubleshooting checklist.

Where can I get more help?

Browse the documentation or use the contact page.

Templates · Account and billing · Generation settings and troubleshooting