Veo3o1 AI Video Generator FAQ
Find answers about signing in, choosing video settings, using credits, saving results and resolving payment or task problems.
Using Veo3o1
What is Veo3o1?
Veo3o1 is an independent website for creating short videos with Veo 3.1. It supports text prompts, first and last frames, and reference images. It is not affiliated with or endorsed by Google. Veo3o1 has no supported public video-generation API.
Is it free to use?
Browsing Veo3o1 is free. Sign in to upload reference images with a positive credit balance. Generation and result actions require enough available credits for the selected settings. Valid promotional credits can be used; a previous purchase is not required. A sign-up credit offer is available only when it is enabled and shown in the interface.
How do I sign in?
Open the sign-in page and choose one of the options shown. For email sign-in, enter the code on that page within 10 minutes. Check your spam folder if it has not arrived. A newer successfully sent code replaces the earlier one.
Which creation modes are available?
- Text to Video: describe the subject, action, setting, camera movement and lighting.
- First & Last Frames: use an opening image, with an optional ending image, to guide the start and end of a shot.
- Reference Images: use 1–3 images to guide a person, product, object or visual style. This mode supports Fast and Lite and uses 8-second videos.
The generator shows the combinations available for your selected mode. See the first and last frames and reference images guides for image preparation.
Duration, aspect ratio, and resolution
How long does generation take?
Processing time depends on the queue and provider status; there is no reliable fixed number of minutes. You can leave the generator after submitting and check the task in My Works. A progress animation or elapsed timer is not an estimate of when the video will be ready.
How long can a video be?
Supported durations are 4, 6, and 8 seconds. Reference Images uses 8 seconds. The controls available in the generator depend on your model and mode.
Which aspect ratios and resolutions can I choose?
The options include 16:9, 9:16 and Auto where supported. Auto is not available in Reference Images mode. Choose 720p, 1080p or 4K from the combinations enabled in the generator. See models and resolutions for the selection guide.
Credits, billing, and refunds
How many credits does a generation use?
Fast at 720p reserves 30 credits. Other models, resolutions and result actions show their required credits before submission. Check the amount beside Generate video or the action button.
For completed tasks, Veo3o1 rounds valid, confirmed provider usage up to whole credits. If that amount is lower than the reservation, the eligible difference is restored with its original expiry date. A missing usage report does not make a task free. See the pricing and credit guide.
Do credits expire?
One-time package credits do not expire. Subscription credits are issued in monthly batches, including annual subscriptions, and each batch expires at the end of its own period.
Subscriptions renew automatically until canceled. Open Manage billing from Orders and billing where it is available, complete the cancellation in Stripe and check the resulting status. The account and billing guide explains the grant and renewal rules.
Can I request a refund?
You may request a full refund for a one-time credit package within seven days of purchase if every credit in that package is unused. Using any credits makes the package ineligible for this standard refund.
Subscriptions are generally non-refundable. Duplicate or incorrect charges, verified technical issues and any rights that cannot be waived under applicable law are handled under the Refund Policy. Canceling a subscription stops future renewal; it does not itself refund the current period. Credit restoration for a qualifying failed task is separate from a cash refund.
Files, retention, and usage rights
Which images can I upload?
JPEG, PNG, or WebP images are supported, up to 10 MiB per file. Use a clear image with a recognizable subject and make sure you have the rights and any necessary permissions to use it.
Selecting a file shows a local preview. The generator uploads newly selected images when you submit after signing in with enough credits for the task; the preview alone does not confirm an upload.
How long are results available?
My Works shows a video record for up to 14 days from the task's creation time. Its result links can stop working sooner. Extending or enhancing a result does not restart that record's window.
The Download video and Download controls open result links; save the file from the page that opens. Keep a copy of every original, extension and enhanced result you need.
Can I use a video commercially?
This depends on your rights to the inputs, the generated result, applicable law and the relevant service terms. AI output may not be exclusive, and Veo3o1 does not guarantee freedom from third-party rights. Review the Terms of Service and seek advice when the intended use warrants it.
Who handles payment information?
Stripe hosts checkout. Available payment methods vary by region, currency and account configuration. Veo3o1 does not directly store complete card numbers or security codes.
Troubleshooting
What should I do if generation fails?
Start with the task's current status:
- Rejected input or upload: check the prompt, image format and size, selected settings and available credits.
- Pending or processing: check the existing task in My Works before another paid submission.
- Unconfirmed submission: a network error or browser timeout does not prove the task failed. Check My Works; do not assume automatic credit restoration if no provider task ID was confirmed.
- Confirmed generation failure or timeout: qualifying failures restore the task's reserved credits with their original expiry. For ordinary generation with a confirmed provider task ID, Veo3o1 checks the provider before applying the 24-hour limit; a successful result found by that check is kept. Result actions follow their own timeout checks.
If the task's status or balance still looks wrong, contact support. Include its task ID if you have one and the error message.
For a completed video that differs from your prompt, see the troubleshooting checklist.
What if the video does not match my prompt?
Clarify the subject, action, setting, camera movement and lighting, and remove conflicting instructions. Change one part of the prompt at a time so you can compare attempts. Use the prompt troubleshooting checklist before another paid attempt.
Where can I get more help?
Browse the documentation or use the contact page.