Refund Policy

Service Unavailability:

• A verified technical issue materially prevented you from using the purchased service
• The request should normally be submitted within 7 days of purchase
• Include the affected task ID, a problem description, and supporting screenshots when available

Failed Generations:

• Credits are restored when a task reaches a qualifying failure or timeout state recognized by the Service
• If the restoration is not reflected in your balance, contact support with the task ID

Duplicate Charges:

• Duplicate charges due to system errors
• We will refund the full duplicate amount

Incorrect Billing:

• Actual charge does not match displayed amount
• We will refund the difference

Credit Package Refund:

• Credits completely unused within 7 days of purchase
• Full refund available
• Credit packages never expire, but refund window is 7 days
• Once any credits are used, the package is non-refundable

Special Circumstances:

• Account mistakenly suspended preventing usage (after verification)
• Major changes to our Terms of Service affecting your usage

• Credits used for video generation (regardless of satisfaction with results)
• Downloaded video content
• Fast 720p uses 30 credits; other settings show the exact cost before generation.

Note: Once a video is successfully generated, credits cannot be refunded even if you're unsatisfied with the result. We recommend carefully reviewing your prompt and settings before generation.

• Credit packages purchased more than 7 days ago
• Partially used credit packages (any credits consumed)

Note: Credit packages never expire, but refund requests must be submitted within 7 days of purchase and before any credits are used.

Exception: Refund requests due to technical issues are not subject to the 7-day limit.

• Account termination due to violation of our Terms of Service or usage policies
• Generating content that violates our content policy
• Service or system abuse
• Fraudulent refund requests

Serious Violations: We reserve the right to deny refunds and permanently ban accounts.

Subscriptions are non-refundable:

• Monthly and annual subscriptions do not support refunds
• Subscription credits expire at the end of each billing period

Subscription Cancellation: You can cancel anytime, but no refunds will be issued for the current or remaining period. After cancellation, you can continue using the service until the current period ends.

Contact Method:

• Email: [email protected]
• Subject: [Refund Request] + Your Order Number

Required Information:

1. Order number or transaction ID
2. Registered email address
3. Detailed refund reason
4. Relevant screenshots or supporting materials (if applicable)
5. Preferred refund method

Tip: Providing detailed and accurate information will expedite the review process.

Review Process:

• We will review requests within a reasonable period
• Complex cases, payment disputes, or missing information may require additional time

Review Criteria:

• Order information and account status
• Whether credits or subscription benefits were used
• Evidence of duplicate billing, an incorrect amount, or a technical issue
• The policy and purchase terms in effect at the time of purchase

Review Results:

• Approved: We will explain the approved amount and submit the refund to the original payment method
• Denied: We will explain the reason and identify any additional information needed for reconsideration

Refund Method:

• Approved refunds are submitted to the original payment method whenever possible
• We may request additional information if the original method is unavailable

Refund Timing:

• We submit an approved refund through Stripe
• The date funds appear depends on Stripe, the payment method, and your financial institution
• Currency conversion and international payment processing may affect timing or the final statement amount

Refund Confirmation:

• We will send or make available confirmation after the refund is submitted
• Contact support if the refund has not appeared after the timeframe provided by your financial institution

• Free credits from promotions are non-refundable
• Bonus credits are not included in refund amounts
• Credits purchased during promotions follow standard refund policy

• Refund policies for custom enterprise packages may differ
• Please refer to your enterprise service agreement
• Contact your account manager for questions

• In certain situations, we may offer partial refunds
• Example: Limited usage due to service interruption
• Partial refund amounts determined by our customer service team

• Repeated, inconsistent, or abusive requests may trigger an account and payment review
• We may deny requests involving fraud, chargeback abuse, or material misrepresentation
• Each request is evaluated under the policy and purchase terms that apply to it

• Credits or subscription benefits associated with a refunded purchase may be removed
• If the available balance is lower than the refunded allocation, we may investigate prior usage before completing the refund
• A refund does not automatically close your account unless fraud, abuse, or another Terms violation requires action

• Appeals may be filed within 14 days of refund decision
• Email [email protected] with subject [Refund Appeal]
• Provide additional supporting materials and explanation
• We will re-review your case

• This policy may be updated as products, payments, or legal requirements change
• We will update the Last Updated date and provide additional notice when required
• Refund requests are generally evaluated under the policy and purchase terms shown at the time of purchase, subject to applicable law

Q: Can I request a cash refund? A: Refunds are returned to your original payment account. We do not provide cash refunds.

Q: Are there fees deducted from refunds? A: We do not charge refund fees, but third-party payment platform fees (if any) are non-refundable.

Q: Can I transfer credits to another user? A: No. Credits are non-transferable and non-tradable. If you don't want to use them, you may request a refund (if eligible).

Q: Why does the refund take so long? A: Refunds require multiple steps including review, processing, and bank settlement. We strive to minimize processing time.

Q: Can I expedite my refund? A: In urgent cases, please mention it in your request email. We'll try to prioritize, but cannot guarantee.

• Qualifying failed or timed-out generations restore the credits reserved for that task
• Restoration may require the task to reach a final recognized state
• Contact support with the task ID if the expected credit entry is missing

The generator displays the exact credit cost for the selected model, mode, duration, and resolution before submission.