Refund Policy

Service Unavailability:

• A verified technical issue materially prevented you from using the service you purchased
• You should normally submit the request within 7 days of purchase
• Describe the problem and include the affected task ID and supporting screenshots if available

Failed Generations:

• Once the Service confirms that a task has reached a qualifying failure or timeout state, it restores the reserved credits. A network timeout during submission does not by itself confirm failure. Restored credits keep their original expiry date
• If the expected credits are missing or a submission timeout remains unconfirmed, contact support with the task ID if one is available

Duplicate Charges:

• You were charged more than once because of a system error
• We will refund the duplicate amount in full

Incorrect Billing:

• The amount charged does not match the amount displayed at checkout
• We will refund the difference

Credit Package Refund:

• Request a refund within 7 days of purchase while all credits in the package remain unused
• A full refund is available when these conditions are met
• Purchased credit packages do not expire, but the standard refund window is 7 days
• Once any credits from the package are used, the package is non-refundable

Special Circumstances:

• Your account was suspended in error, preventing use of the service (after verification)
• Major changes to our Terms of Service affect your use of the service

• Credits used for a successful video generation, even if you are dissatisfied with the result
• Video content you have downloaded
• Fast 720p requires 30 credits before you submit. The generator shows the credits required for your selected settings and reserves them when you submit. If a valid, confirmed usage amount rounds up to fewer credits than were reserved, the eligible difference is restored with its original expiry date.

Note: Dissatisfaction with a successfully generated video does not make the credits used eligible for a refund. Review your prompt and settings before submitting a generation.

• Credit packages purchased more than 7 days ago
• Partially used credit packages

Note: Purchased credit packages do not expire. The standard refund request must be submitted within 7 days of purchase, before any credits from the package are used.

Exception: Refund requests based on technical issues are not subject to the 7-day limit.

• Your account was terminated for violating our Terms of Service or usage policies
• You generated content that violates our content policy
• You abused the service or its systems
• Your refund request is fraudulent

Serious Violations: We reserve the right to deny refunds and permanently ban accounts for serious violations.

Subscriptions are non-refundable:

• Monthly and annual subscription payments are non-refundable
• Subscription credits expire at the end of each monthly credit period, including credits granted under an annual subscription

Subscription Cancellation: You can cancel at any time, but cancellation does not entitle you to a refund for the current or remaining period. Your subscription remains available until the end of the current paid period.

Contact Method:

• Email: [email protected]
• Subject: [Refund Request] followed by your order number

Required Information:

1. Order number or transaction ID
2. Email address registered to your account
3. An explanation of why you are requesting a refund
4. Relevant screenshots or supporting materials, if applicable
5. Details of any problem with the original payment method

Tip: Check the information before sending your request and keep a copy.

Include information relevant to your eligibility:

• Your order details and account status
• Whether you used any credits or subscription benefits
• Evidence of a duplicate charge, an incorrect amount, or a technical issue
• The policy and purchase terms in effect when you made the purchase

Refund Method:

• Stripe refunds return to the original payment method
• If that payment method is unavailable, contact support and your financial institution about the available options

Refund Timing:

• When the funds appear depends on Stripe, your payment method, and your financial institution
• Currency conversion and international payment processing may affect the timing or the amount shown on your statement

Checking a Refund:

• Keep your order number or transaction ID
• Contact support if the refund has not appeared after the timeframe provided by your financial institution

• Any free credits received through a promotion are non-refundable
• Bonus credits are not included in the refund amount
• Credits purchased during a promotion follow the standard refund policy

• If your purchase is covered by a custom enterprise service agreement, its refund terms may differ
• Refer to that agreement for the terms and contact details that apply

• We may offer a partial refund in certain situations
• For example, a service interruption may have limited your use of the service

• Repeated, inconsistent, or abusive requests may lead to a review of your account and payments
• We may deny requests involving fraud, chargeback abuse, or material misrepresentation
• Refund eligibility depends on the policy and purchase terms that apply to your order

• Credits or subscription benefits associated with a refunded purchase may be removed
• If your available balance is lower than the credits being reversed, removing those credits can leave a negative balance that reduces later credit grants
• A refund does not automatically close your account unless fraud, abuse, or another violation of the Terms of Service requires action

• If you have questions about a refund decision, email [email protected] with the subject [Refund Appeal]
• Include your order number, an explanation, and any additional supporting materials

• We may update this policy as products, payments, or legal requirements change
• The Last Updated date appears above. Any notice requirements under applicable law still apply
• Refund eligibility generally depends on the policy and purchase terms shown when you made the purchase, subject to applicable law

Q: Can I receive my refund in cash? A: Refunds are returned to your original payment method. We do not pay refunds in cash.

Q: Are any fees deducted from my refund? A: We do not charge a refund fee. Any separate fees charged to you by a third-party payment provider are non-refundable under this policy.

Q: Can I transfer credits to another user? A: No. Credits cannot be transferred or traded. If you do not want to use them, you may request a refund if your purchase is eligible.

Q: Why can a refund take time? A: Submitting a request and receiving the funds are separate steps. Once a refund is submitted to the payment provider, the time for funds to appear depends on the provider and your financial institution.

Q: Can my refund be expedited? A: You can explain any urgency in your request email. Faster payment processing or bank settlement is not guaranteed.

• The Service restores a task's reserved credits after confirming a qualifying failure or timeout. Restored credits keep their original expiry date
• The task must reach a final state recognized by the Service; a submission network timeout may still require confirmation
• If an expected credit entry is missing, contact support and include the task ID if one is available

The generator shows the credits required for your selected settings and reserves them when you submit. If a valid, confirmed usage amount rounds up to fewer credits than were reserved, the eligible difference is restored with its original expiry date.