Privacy Policy

**What We Collect**: - Name or username - Email address - Account password (encrypted) - Profile photo (optional) - Account preferences **Purpose**: - Create and manage your account - Provide customer support - Send service notifications and updates - Authentication and account security

**What We Collect**: - Text descriptions and prompts - Uploaded image files - Generated video files - Video thumbnails - Generation parameters and settings **Purpose**: - Process your video generation requests - Store your generation history - Improve AI models and service quality - Provide content management features

**What We Collect**: - Access time and frequency - Feature usage - Click and interaction behavior - Video generation count and success rate - Session duration and page views **Purpose**: - Analyze user behavior and preferences - Optimize user experience - Improve service features - Generate usage statistics

**What We Collect**: - IP address - Browser type and version - Operating system - Device type and model - Screen resolution - Language preferences **Purpose**: - Ensure service compatibility - Detect and prevent fraud - Optimize performance for different devices - Provide personalized experience

**Technologies We Use**: - Essential cookies (session management) - Functional cookies (remember preferences) - Analytics cookies (Google Analytics) - Performance cookies (optimize loading) **Purpose**: - Maintain user login status - Remember user preferences and settings - Analyze website traffic and performance - Personalize content recommendations **Control Options**: You can manage or disable cookies through your browser settings, but this may affect the normal use of certain features.

**What We Collect**: - Payment method information - Billing address - Transaction history - Invoice information **Purpose**: - Process payments and subscriptions - Generate bills and invoices - Prevent fraudulent transactions - Provide refund services (if applicable) **Security Note**: We do not directly store complete credit card information. All payments are securely processed through third-party payment processors such as Stripe.

- Process video generation requests - Manage user accounts and credits - Provide technical support - Optimize AI model performance - Develop new features

- Recommend relevant content and features - Remember user preferences - Provide customized interface - Display relevant cases and templates

- Send service notifications and updates - Provide promotional information (optional) - Send account-related emails - Collect user feedback You can unsubscribe from marketing emails at any time through email settings or by contacting us.

- Detect and prevent fraud - Protect account security - Comply with laws and regulations - Enforce Terms of Service - Resolve technical issues

- Analyze user behavior patterns - Evaluate service performance - Conduct market research - Improve AI algorithms

**Storage Location**: - User data stored on secure cloud servers (Supabase / PostgreSQL) - Video files stored in professional cloud storage services - Data centers located in US/EU **Storage Duration**: - Account data: During activation and 90 days after deletion - Generated videos: According to package validity, up to 180 days - Log data: Retained for up to 12 months - Deleted content: Recoverable within 30 days, permanently deleted thereafter

**Technical Measures**: - SSL/TLS encrypted transmission - Database encryption - Regular security audits - Firewall and intrusion detection - Access control and permission management **Administrative Measures**: - Employee confidentiality agreements - Principle of least privilege - Regular security training - Security incident response plan **Physical Measures**: - Data center physical security - Environmental monitoring systems - Backup and disaster recovery

We regularly back up your data to prevent data loss: - Daily automatic backup of user data - Multi-region redundant storage of video files - Historical versions recoverable within 30 days

We may share information with third-party service providers to operate our services: **Google / Google AI**: - Purpose: AI video generation service - Shared content: Text prompts, images, generation parameters - Privacy Policy: https://policies.google.com/privacy **Stripe / Payment Processing**: - Purpose: Process payments and subscriptions - Shared content: Payment information, billing address - Privacy Policy: https://stripe.com/privacy **Supabase / Database Service**: - Purpose: Data storage and management - Shared content: User accounts, generation history - Privacy Policy: https://supabase.com/privacy **Cloud Storage Service**: - Purpose: Store video and image files - Shared content: Uploaded images, generated videos **Analytics Services**: - Google Analytics: Website traffic analysis - Shared content: Anonymous usage statistics

We may be required to disclose your information in the following circumstances: - Comply with laws, court orders, or government requirements - Protect our rights, property, or safety - Prevent or investigate potential illegal activities - Enforce our Terms of Service and policies - Protect the safety of users or the public

If we are involved in a merger, acquisition, or asset sale, your information may be transferred as part of the transaction. We will notify you before the transfer and ensure your information receives equivalent protection under the new entity.

In other cases, we will obtain your explicit consent before sharing your information.

- View the personal information we hold about you - Request a copy of your data - Understand how your data is used **How to Exercise**: Log in to your account or email support@veo3o1.com

- Update inaccurate information - Complete incomplete data **How to Exercise**: Directly modify in account settings or contact us

- Request deletion of your personal information - Delete account and all related data **How to Exercise**: Select "Delete Account" in account settings or contact support@veo3o1.com **Notes**: - Data cannot be recovered after deletion - Some data may be retained due to legal requirements - Credits will be forfeited after account deletion

- Restrict certain data processing methods - Suspend certain automated processing

- Export your data in a commonly used format - Transfer data to other services **How to Exercise**: Contact support@veo3o1.com to request data export

- Object to data processing based on legitimate interests - Opt out of marketing communications **How to Exercise**: Click the "Unsubscribe" link in emails or contact us

- Withdraw your consent at any time - Does not affect the lawfulness of processing before withdrawal

- Know the categories of personal information we collect - Know the purposes for which personal information is used - Know with whom personal information is shared

- Request deletion of your personal information - Subject to certain exceptions (legal requirements, contract performance, etc.)

- We do not sell your personal information - If this changes in the future, we will provide an opt-out option

- Exercising your rights will not result in discriminatory treatment **How to Exercise Your Rights**: Email support@veo3o1.com with the subject line "CCPA Request"

We process your personal data based on the following legal bases: - **Contract Performance**: Provide services you requested - **Legitimate Interests**: Improve services, prevent fraud - **Consent**: Marketing communications, optional features - **Legal Obligation**: Comply with applicable laws

You have the right to: - Access your personal data - Rectify inaccurate data - Erase your data ("right to be forgotten") - Restrict data processing - Data portability - Object to data processing - Withdraw consent

If you believe we have violated GDPR, you have the right to lodge a complaint with your local data protection authority.