Introduction
This Privacy Policy explains how Veo3o1 ("we", "our" or the "Service") collects, uses, shares and protects information when you use veo3o1.com and its AI video generation features.
Veo3o1 is an independent service and is not affiliated with or endorsed by Google. We use third-party services for video generation, authentication, payments, email, analytics and hosting. This policy describes our information practices; it does not replace a consent choice where applicable law requires one.
1. Information We Collect
1.1 Account and Authentication Information
Depending on the sign-in option you use, we may receive:
- Your name or nickname
- Email address
- Profile image
- Authentication-provider identifiers and session information
- Language preferences
We use this information to create and secure your account, maintain your session, provide support and send account or service notices. Email-code sign-in also involves a sign-in challenge and security or rate-limit records. We do not receive or store the password for a third-party account you use to sign in.
1.2 Video Generation Content
To process a generation request, we collect the information you submit, which may include:
- Text prompts and instructions
- Uploaded reference, first-frame or last-frame images
- Model, duration, aspect ratio, resolution and other generation settings
- Task identifiers, status, result links and error information
The generator uploads selected local images when you submit an image-based request with sufficient credits. We use generation information to submit and track tasks, show history and results, calculate credits, troubleshoot failures and provide support.
We do not claim permission to use your private inputs to train an AI model. Our generation provider and its subprocessors may process your content under their own terms and privacy practices; this policy does not guarantee that those providers make the same commitments.
1.3 Usage and Technical Data
We and our configured service providers may collect technical and usage information such as:
- Pages viewed, feature interactions and referral information
- Generation attempts, task status and credit events
- IP address, browser, device type, operating system, language and approximate region
- Timestamps, diagnostics, security events and error logs
Our first-party website measurement records a random session identifier, page category, language, broad referral category, device category and performance or interaction events. That measurement payload excludes prompt text, uploaded images and payment-card details. Other configured analytics services may collect additional data under their own policies.
We use technical and usage information to operate the Service, diagnose problems, measure performance, prevent abuse and understand how people use its features.
1.5 Payment and Billing Information
Stripe processes payments. We may receive and retain order, checkout, customer, payment, invoice and subscription identifiers; product and price information; payment or refund status; currency; billing contact information, including email; and other transaction metadata needed to provide credits, support purchases, prevent fraud and maintain accounting records.
We do not directly store complete payment-card numbers or card security codes. Stripe processes payment credentials under its own privacy policy.
1.6 Communications
If you contact us, we may retain your name, email address, subject, message, any attachments you send and related account or order information to investigate and respond. Website contact and feedback submissions are stored as support records and may be forwarded to our support inbox through our email provider.
2. How We Use Information
We use collected information to:
- Provide text-to-video, first-and-last-frame and reference-image generation workflows
- Authenticate users and maintain accounts, credits, orders, subscriptions and task history
- Display results and provide access to temporary provider-hosted result links
- Process payments, restore qualifying credits and investigate billing or generation issues
- Secure the Service, prevent fraud and abuse and enforce our Terms of Service
- Monitor reliability, measure usage and improve the website and product experience
- Send transactional messages, including sign-in codes and support notifications
- Meet applicable legal, tax and accounting requirements
3. Storage, Retention, and Security
3.1 Where Information Is Processed
We store account, order, credit and task metadata in databases used to operate the Service. Task records include prompts, settings and input or result URLs. Images selected for generation are uploaded to our generation provider, and the prompts, image URLs and settings needed for a task are sent to its API. Generated video links point to provider-hosted results; Veo3o1 does not keep a permanent hosted copy of those generated files. Site-maintained examples and other published media may use separate storage and content-delivery services.
Providers may process information in countries other than your own. Their locations and subprocessors can change over time.
3.2 How Long We Keep Information
Retention depends on the type of information and its purpose:
- Account information is stored to maintain accounts, authentication and support
- Order, payment and credit records are retained for purchases, support, fraud prevention and accounting
- Generation metadata, including prompts and settings, is stored for the account experience and operational records
- New generation records and result links are shown in your account for up to 14 days from task creation
- Security, diagnostic and analytics records may be kept in service logs or by configured providers
The generation-history window is not a deadline for erasing every related record. Removing a work record clears its stored input and result links, but related prompts, settings, credit records or operational records may remain. Removing a record from Veo3o1 does not itself delete a file held by a provider.
Provider-hosted result links are temporary and may stop working before the account visibility window ends. Providers apply their own retention practices. Save videos you want to keep promptly.
Applicable legal, accounting, dispute or security requirements may affect how long particular records must be kept. You can submit a deletion request as described below; retention obligations and exceptions may still apply.
3.3 Security Measures
Technical controls implemented in the Service include account access checks, sign-in challenge verification, HTTPS validation for image-upload and generated-result links, payment-webhook signature verification and credit transaction records. No internet service or storage system can guarantee absolute security.
Operational backups may exist for service recovery. They are not a personal archive, and we cannot guarantee that every prompt, image or generated result can be restored.
5. Your Privacy Choices and Rights
Depending on the law that applies to you, you may have rights to access, correct or delete personal information, restrict or object to processing, or receive a portable copy of certain information. Where processing relies on consent, you may withdraw that consent. You may also opt out of marketing communications. These rights can be subject to conditions and exceptions.
To submit a request, email [email protected]. If your request concerns an account, use the email associated with it when possible. We may need to verify your identity and may retain information where a legal obligation or exception applies. Before requesting deletion, review any active subscription and cancel renewal through the available billing controls; a deletion request does not by itself cancel renewal.
6. Children's Privacy
The Service is not directed to children under 13. A higher minimum age may apply in your jurisdiction. If you believe a child has provided personal information without appropriate permission, contact [email protected].
7. International Processing
Our providers may process information outside the country where you live. Privacy protections and government-access rules can differ between jurisdictions. Such transfers are subject to any transfer mechanisms or other safeguards required by applicable law.
8. Regional Privacy Disclosures
Residents of certain jurisdictions, including California and the European Economic Area, may have additional rights where the relevant privacy law applies. Depending on that law, these may include rights to know or access information, correct inaccuracies, request deletion, restrict or object to processing, obtain portability, withdraw consent, opt out of certain sale or sharing, limit certain uses of sensitive information, and complain to a supervisory authority. Applicable law may also protect you against discrimination for exercising privacy rights.
To exercise an applicable right, email [email protected] with the subject "Privacy Request." Applicable law may set deadlines and other requirements for handling your request.
9. Third-Party Sites and Services
The Service may link to third-party websites or display content hosted by other providers. Their privacy practices are governed by their own policies. Review those policies before submitting personal information.
10. Changes to This Policy
We may update this policy as the Service or legal requirements change. Any update remains subject to applicable notice, consent and other privacy requirements.
Contact Us
For privacy questions or requests, contact:
- Service: Veo3o1
- Website: https://veo3o1.com
- Email: [email protected]